Support

Last updated: 18 March 2026

1. Contact Us

You can reach the Nava support team through the following channels:

• In-app support tickets — log in to your account, go to Support, and create a ticket. You will receive real-time updates and replies directly in the app.
• Email — send us a message at support@nava.app. Please include your registered email address and a description of the issue.

2. Common Questions

Account & Login

• I forgot my password — use the "Forgot Password" link on the login screen. A reset link will be sent to your registered email address.
• I cannot verify my email — check your spam/junk folder. If you still do not see the verification email, request a new one from the login screen or contact support.
• I want to change my email address — go to Settings in your portal and update your email. You will need to verify the new address.
• I want to delete my account — visit our Delete Account page or go to Settings → Delete Account in the app.

Payments & Wallet

• How do I top up my wallet? — go to Wallet → Top Up in your portal. We accept all major credit and debit cards via Stripe.
• My payment failed — ensure your card details are correct and that you have sufficient funds. If the issue persists, try a different card or contact your bank.
• I was charged incorrectly — contact us at support@nava.app with your transaction details. We will investigate and resolve it promptly.
• How do I withdraw funds? — owners can withdraw wallet funds via Wallet → Withdraw. Withdrawals are processed to your linked bank account within 3-5 business days.

Properties & Tenancy

• How do I list a property? — owners can create listings under Properties → Create. Add photos, details, and set the rental or sale price.
• How do I link a tenant to my property? — go to the property detail page and use Link User to invite a tenant by email.
• My property listing was rejected — our team reviews listings for completeness and accuracy. Check your email for feedback on what to update, then resubmit.

Chat & Notifications

• I am not receiving push notifications — make sure notifications are enabled in your device settings for the Nava app. Also check Settings → Notifications in the app.
• I cannot see my chat messages — try pulling down to refresh the chat screen. If messages are still missing, log out and log back in.

Rewards

• How do I earn reward points? — you earn points for activities like paying rent on time, completing your profile, and engaging with the community.
• How do I redeem rewards? — go to Rewards in your portal to browse available offerings and redeem your points.

3. Report a Bug

Found something that does not work as expected? We appreciate bug reports. Please email support@nava.app with:

• A description of the issue
• Steps to reproduce it
• Your device type and app version
• Screenshots, if possible

4. Data & Privacy

For questions about your personal data, how we use it, or to exercise your GDPR rights, please see our Privacy Policy or contact privacy@nava.app.

5. Response Times

• In-app support tickets — we aim to respond within 4 hours during business hours (Mon-Fri, 9am-6pm IST).
• Email — we aim to respond within 1 business day.
• Urgent issues (account security, payment errors) — these are prioritised and typically resolved within 2 hours during business hours.